At Finesse Renewables Ltd, we are committed to providing the highest level of service to our customers. However, if you are not completely satisfied with our service or have a complaint, we want to know about it so that we can put things right as quickly as possible.

How to Make a Complaint
If you have a complaint, you can contact us through any of the following methods:
 

• By Phone: Call our customer service team at 07432310850 during business hours (Monday to Friday, 9:00 AM to 5:00 PM).

• By Email: Send an email to admin@finesserenewables.com with "Complaint" in the subject line. Please provide your contact details and a detailed description of your complaint.

• By Post: Write to us at the following address:

• Finesse Renewables Ltd

8 Acre Gate

High Green 

Sheffield

S354FT

​Please include your full name, contact information, and any relevant details or documents related to your complaint.

What Happens Next?
Acknowledgment
We will acknowledge your complaint within 2 working days of receiving it. This acknowledgment will confirm that we have received your complaint and provide you with a reference number.

Investigation
Our complaints team will conduct a thorough investigation into your complaint. We may contact you during this process to gather further information or clarify details. We aim to complete our investigation within 10 working days.

Resolution
Once the investigation is complete, we will contact you with our findings and the proposed resolution. We will do everything we can to resolve the issue to your satisfaction. If you are happy with the proposed solution, we will take the necessary steps to implement it as soon as possible.

Escalation
If you are not satisfied with our response, you have the right to escalate your complaint. You can request a review by a senior manager by contacting us at the details provided above. We will conduct a further review and aim to provide a final response within 10 working days of your escalation request.

Alternative Dispute Resolution (ADR)
If, after following our complaints procedure, you are still not satisfied with the outcome, you may refer your complaint to the Renewable Energy Consumer Code (RECC), our Alternative Dispute Resolution provider. RECC can be contacted via their website at [RECC Website Link] or by phone at [RECC Phone Number].

Your Rights
You have the right to:

Receive a Fair and Timely Response: We are committed to handling your complaint promptly and fairly.
Escalate Your Complaint: If you are not satisfied with our initial response, you can escalate your complaint to a senior manager.
Refer to an Independent Body: If you remain dissatisfied, you can refer your complaint to an independent body such as RECC.
Contact Us
For any further questions regarding our complaints procedure or to follow up on an existing complaint, please get in touch through our contact us page.

We are here to help and ensure that your experience with Finesse Renewables Ltd is a positive one